Garage Door Off Track
Customer Issue: Mrs. Wallace needed to get her dog to the vet. However, her garage door got stuck while opening, and wouldn’t move one way or the other.
Our Solution: We took a look at the jammed garage door, and discovered it had occurred due to the garage door coming off of the track. After locating the few rollers that had come out of place, our professionals secured the door by detaching the opener. We pried the tracks open and slipped the rollers back inside. Once the track had been closed again, our experts checked the door’s movement.
Customer Issue: Mr. Clober’s new garage came with an automatic overhead door, but no opener or photo eye sensors.
Our Solution: The new Chamberlain B730 belt drive opener made a perfect fit for the Clober garage door, and its ¾ horsepower motor and belt drive should mean long and reliable service. The B730 even comes with a wall console and remote handset, so setting it up was straightforward.
Customer Issue: Sensors not aligned.
Our Solution: We investigated and determined the problem was the sensors had been knocked out of place and were unable to get a proper read. After realigning them and making sure no cords were damaged, the door was back in order.
Opener Remote Control Failed
Customer Issue: Remote control failure.
Our Solution: We determined that the Chamberlain IELPD512PET opener's remote control had sustained damage to the sensor, which is why it was no longer working correctly. We replaced the remote control with a new one to easily solve the issue.
Customer Issue: Rupert couldn’t open his garage door, even though the motor was working as usual.
Our Solution: Our check revealed the left extension spring was broken, but the cable and pulley were intact. We replaced the spring with a matching one.
Craftsman Opener Repair
Customer Issue: The motor was running as usual, but the opener didn’t lift the door.
Our Solution: Our check revealed the Craftsman 54915 1/2 HP belt drive opener had a snapped belt and we replaced it.
Customer Issue: The track was broken and prevented the garage door from closing fully.
Our Solution: We unscrewed the broken track and packed it to dispose of it safely. Then we installed a new track with the same specs and adjusted it accurately.